 |
 |
 |
 |
Onsite Technical Support included per month
(exclusive of projects and limited to scope of monitored/managed devices) |
2 hours |
6 hours |
unlimited |
| Live Help Desk Troubleshooting |
7am - 7pm |
7am - 7pm |
24/7/365 includes holidays |
| Unlimited Remote Desktop Support |
 |
 |
 |
| Client Access Portal |
 |
 |
 |
| Monthly Executive Summary Reports |
 |
 |
 |
| Offsite Backup (total for servers and workstations) Blocks of 10GB after @ $25/ea. |
15 GB |
30 GB |
65 GB |
| Onsite Backup (NAS equipment included) |
|
1TB |
2TB |
| Daily Backup Monitoring |
 |
 |
 |
| Network Infrastructure Monitoring |
 |
 |
 |
| Managed Firewall (firewall eqipment included) |
 |
 |
 |
| Networked Printer Management |
 |
 |
 |
| Intrusion Prevention & Detection |
 |
 |
 |
| Virus & Spyware Protection Management |
 |
 |
 |
| Web Blocker Content Filtering |
 |
 |
 |
| Quarterly Vulnerability Scans |
|
 |
 |
| Onsite Wellness Visits |
|
quarterly |
monthly |