Techopoly -

	Premium	Platinum	Platinum Plus
Support
Phone Need Help? Give us a call. We'll be glad to assist you.
Remote We can log in remotely to solve many technical problems.
Monitoring We monitor your equipment and make sure it is all running properly.
On-Site In the event you need on-site support, we will be ready to come to your place of business and help solve any issues.
MS-Office If you have a question about Word, PowerPoint, Excel, Access or Outlook, ask it. Chances are, we know exactly what you need to complete the task.
Emergency Sometimes, you need a mission-critical application, or maybe your network is completely down. With our Platinum Plus service, we'll drop everything and make sure you're up in no time.
Software We offer support for your company's special software tailored just for you.
Maintenance
Asset Reporting As technology is a great asset we keep track of it for you. We talk with accounting to make sure they have what they need for great books/records.
License Management Keeping in compliance is a Keeping in compliance is a must as legal fees and fines have gotten in to the 10's of thousands. We keep track of what is installed what and if it's legal. must as legal fees and fines have gotten in to the 10's of thousands. We keep track of what is installed what and if it's legal.
Clean Temp Files "cookies" We'll clean your computer of any temporary internet files or "cookies" when .
VPN Client + Management We'll manage the settings and security for your remote access VPN - so you can work remotely, worry free.
Event Log Monitoring We can see every error, warning, or alert that you encounter listed in a log. That means we can see when issues arise and prevent any harm to your computer or your network.
Defrag Hard Drives We will make sure your computer is at an optimal performing level by defragmenting your hard drive.
Security
Anti-Virus/Spyware Management Viruses and other threats are a major issue if it is unwatched. We monitor your antivirus software and ensure that it is updated regularly.
Patch Management There are times where your operating system becomes vulnerable and updates are released. We will make sure the latest patches are installed.
Software Updates When an update is made available for an application, such as Adobe or Microsoft Office, we can install that for you.
Anti-Virus License Managment We will provide our recommended Antivirus package to ensure we keep your computer safe from viruses and spyware.
Spares
Monitor
PC

*must have contract with proprietary software vendor